Xtreamer Support System

View Articles by Category

There are no sub categories
Add an article to this category

Category » Paymentrss button

All you need to know about our payment, currencies and gateways

There were 18 articles found in this category:

  1. questionHow can I pay for my order using PayPal?
    You can use PayPal to pay for your order even if you do not yet have a PayPal account. PayPal lets you send money to anyone with email. PayPal is free for consumers, and works seamlessly with your existing credit card and current account. If you select the 'PayPal' option in the order proces ...
  2. questionWhat currencies do you accept?
    For most products, the following billing currencies are available: Euro, US dollar The Xtreamer.net lets you to perform currency exchange rate calculations, using live, up-to-the-minute mid-market currency rates. The Gate2Shop system also may provide additional options depending on your location.
  3. questionSales & Refunds Policy
    If you are not satisfied with your Xtreamer purchase of a product, please contact us within your order mail account in your shop account or from live chat in shop or contact us by mail for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Conf ...
  4. questionHow can I cancel my order? I have already paid.
    For questions about a cancellation, please contact our customer service in writing (by e-mail) and briefly explain why you would like to cancel the order.Go to contact form Your request will be reviewed within 2 business days. We will notify you of the result by e-mail. Any credit will be refu ...
  5. questionSite Terms of Use
      Ownership of Site; Agreement to Terms of Use These Terms and Conditions of Use (the "Terms of Use") apply to the Xtreamer  Store web site located at www.Xtreamer.net, and all associated sites linked to www.Xtreamer .net by Xtreamer , its subsidiaries and affiliates, including Xtreamer sites ar ...
  6. questionWhy was my payment declined?
    Several reasons may have caused the payment for your order to be declined: Credit card payment:After an internal review for protection against the illegal use of credit card data it was determined that your order cannot be processed any further. Furthermore, your information may have been ent ...
  7. questionHow secure is the order process?
    The Xtreamer.net order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the pr ...
  8. questionCustoms, Duties, and Taxes
    The recipient of an international shipment outside Nethelands may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict wh ...
  9. questionCheckout
    Need help placing your order on the Xtreamer Online Store? Follow these steps to purchase items you've put in your cart. Review your cart Once you're ready to order, select the "View Cart" link in the upper right of any page on the Xtreamer.net Store to review all of the items you've placed i ...
  10. questionView or Print Invoice
    You'll be able to view and print invoices for your item(s) shortly after they have shipped. To view or print your invoice, sign in to online Order Status and select to view the order details for the order containing the item(s) for which you want an invoice. Click the "Print all invoices" link ...
  11. questionXtreamer Warranty
    Xtreamer © Two (2) Years Limited Warranty Warranty Coverage Xtreamer 's warranty obligations are limited to the terms set forth below: Xtreamer , as defined below, warrants this Xtreamer -branded hardware product against defects in materials and workmanship under normal use for a period ...
  12. questionTroubleshooting credit card & debit card payment errors
    If your card is new or recently reissued, make sure it has been activated. Double check the card type (for example, American Express), the account number and expiration date. Remove dashes or spaces from the account number. If everything seems to be correct, call the card issuer's customer se ...
  13. questionHow can I cancel my order? I have not paid yet.
    If no payment is received for an order paid for by bank transfer, check, or cash, the order is suspended in our system. The product will not be delivered. We will remind you about this open order by e-mail, so that you can either make a payment or cancel the order yourself using the link contai ...
  14. questionRefund Methods
    Your refund will be issued after we receive your item(s) at the Xtreamer.net returns center. The way your refund is processed depends on your original payment method. Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned package. Please ...
  15. questionWhat is this charge on my credit card /debit card statement?
    You have placed an order for a product-via the Internet. Your credit card has been charged by Mvix Europe Ltd.. You should have received a confirmation by e-mail at the time the credit card was charged. Xtreamer.net handles payment processing for tens of thousands of customers via various paym ...
  16. questionow will I receive my invoice?
    An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online bank transfer), we will issue an invoice immediately. For orders paid by wire transfer, check, or cash, you will first recei ...
  17. questionHow do I pay by credit or debit card?
    Payment by credit or debit card provides the fastest order processing. We accept Visa, MasterCard, American Express, JCB and Diners Club, as well as UK debit cards Solo and Maestro. Orders are processed immediately once entered in our system. Shipment is initiated once the order has been char ...
  18. questionHow do I pay cash?
    You can also send us cash by Western Union. As soon as you have placed your order, you will receive an e-mail with detailed instructions on where to send the cash. Physical delivery of products are initiated immediately following receipt of payment in most cases.