Xtreamer Support System

Warranty Services
Warranty Policy and Limitations

Xtreamer.net ("Xtreamer") values your business and will always attempt to provide you the very best of service.

No limited warranty is provided by Xtreamer.net unless your Xtreamer.net Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center.

If your Product was purchased from a reseller Please contact the place of purchase or the directly for warranty service.

Warranty Policy

For Xtreamer.net authorized distributors and resellers, please see our Frequently Ask Questions (FAQ)section for internal hard drive warranty information.

Xtreamer.net recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet Xtreamer.net 's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.

All recertified products carry manufacturer's limited warranty of 12 months.

Note:
The limited warranty extends only for the period of time set forth in the Product documentation. The period commences from the date of manufacture appearing on the Product label of the original Product purchase. To verify the warranty of your Product, please use our online Contact Form. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.

Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the Xtreamer.net web site.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Recertified Products (USA and Canada)

Xtreamer.net recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet Xtreamer's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.

All recertified products carry manufacturer's limited warranty of 6 months.

Return Material Authorization (RMA)

No Product may be returned directly to Xtreamer.net without first contacting us for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. To request an RMA, please click on Warranty information.

Extended Warranty

Customers can purchase extended warranty products with less than a 3-year warranty. The maximum warranty period for these products, including any warranty extension, cannot be longer than 3 years from the date of purchase. Extended warranty is currently available for purchase online

Warranty Limitations

Xtreamer's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to Xtreamer.net's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

Xtreamer.net may elect which remedy or combination of remedies to provide in its sole discretion. Xtreamer.net shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. Xtreamer.net 's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. Xtreamer.net's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

XTREAMER.NET 'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAIL OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, XTREAMER.NET WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

XTREAMER.NET will have no liability for any Product returned if WD determines that:

• The product was stolen fromXTREAMER.NET.

• The asserted defect:

• is not present,

• cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than Xtreamer.net, or

• is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Xtreamer.net or an authorized Service Center)), accident or mishandling while in the possession of someone other than Xtreamer.net.

• The Product was not sold to you as new.

Additional Limitations on Warranty

Xtreamer.net warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt.

Packaging

• Improperly packaged

• Non-qualified shipping container

Alterations

• Counterfeit label(s)

• Customer added jumper wires

• Incorrect PCBA/HDA pair

• Labels have been switched:

1. True Xtreamer.net label

• Labels exhibit tampering

• Label missing standard printing such as UL or model number.

• Missing barcode or top cover label

• No tape seal – (non-authorized data recovery sticker)

• Serial number on top cover does not match barcode on end

• XTREAMER.NET labels or breather filter holes obscured by customer applied stickers

Damage

• Broken pins on connector

• Connector(s) are damaged, cracked, missing or broken

• Cracked components on the circuit board

• Dented base casting

• Torn or punctured tape seal

• Dented top cover

• Deep scratch

• Loose, damaged, or missing screws

• Missing PCBA (Circuit Board)

• Obscured breather filter holes