The article has been updated successfully.Basic Troubleshooting FAQ
FAQ
Not possible to install by the installation CD provided or setup file?
• Check if PC and device are in the same network band. In DOS, it can be checked if Ping is possible with the IP address of device. (For example, it is normal if response is produced after the command of ‘ping IP address’)
• Check if installation key has been correctly entered.
• Check if hard disk has been correctly mounted. (With normal status, the red LED is turned off)
Error occurred in the course of CD installation?
• Forcefully close installation programs in window admin.
• Reboot device and install again.
Installation does not proceed normally when entering installation key?
• Installation key input is case sensitive. Check for capital and small letters.
When reinstalling, installer cannot search network-attached device.
• First of all, you have to booting initialization for re-installation. When the power switch is turned on while Reset button is pressing for 2~3 sec, a booting initialization is done.
Cannot login with e-TRAYz connector.
• Verify that IP address and port number is correct.
• Verify that IP sharer is set correcly if you use Domain using DDNS.
Cannot access to e-TRAYz Home (e-TRAYz webpage).
• Verify that program has been correctly installed.
• Verify that IP address (http://IP address:8080/) has been correctly entered. (If not enter the port number, you cannot access e-TRAYz home.)
• Verify that IP sharer is set correcly if you use Domain using DDNS.
Does not opened sharing windows at e-TRAYz connector.
• Verify that e-TRAYz home port has been correctly set at setting menu of connector. If you use another port not default port(8080), input the port number into Usesr port field.
Forgot password? : General Users
• Click ‘Password initialization’ menu at the lower of password field. Enter installation key and click ‘Clear’ button. New password will be set as same as ID.
Want to know the firmware version.
• Access to e-TRAYz Home page. Firmware version is displayed at the top of screen. (ex. Ver.1.0.0)
• You can also see the version at [Settings] – [System] – [Upgrade] page too.
Cannot use the USB copy.
• Verify that USB disk has been correctly connected. Port for Copy function is the lower port of copy button.
• Make sure that e-TRAyz have enough capacity for USB copy.
Where is USB device connected e-TRAYz?
• The connected USB device is in the External Disk as USB1 and USB2.
Cannot upload data to USB devices.
• Make sure that USB device have enough capacity.
• If a file system of USB device is NTFS
NTFS is the standard file system of Windows NT, including its later versions Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7'); return false">NTFS, it is possible to upload or edit files to USB devie. Please use the USB device after formatted as FAT32 or XFS.
Want to upgrade Software.
• Move to [Settings] – [System] – [Upgrade] page. You can see all the firmware files. Upgrade firmware refer to [Settings] – [Firmware upgrade] menu of this manual.
Want to Shutdown system.
• Move to [Settings] – [System] – [Power] page. Choose ‘ShutDown’ and click ‘OK’ button.
• If you cannot access to ‘Settings’, Turn off the Power switch of device.
Can Mac or Linux users use it too?
• Mac or Linux users can use all of the Xtreamer e-TRAYz function except ‘e-TRAYz’ using e-TRAYz connector.
Where can I download the connector program?
• Access to e-TRAYz Home page(http://IP address of Xtreamer e-TRAYz:8080/). Click the ‘e-TRAYz Connector’ menu at the top of page, you can download it.
Is simultaneous connection with a single ID possible?
• Simultaneous connection with a single ID is possible. However, it is not recommended for stable operation.
What is the initial ID and PW of administrator?
• The initial ID and PW are sysadmin and sysadmin. For security, please change your password after login.
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Last Updated
14th of December, 2009
