The article has been updated successfully.Basic Troubleshooting FAQ II
Trouble Shooting
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock. If a fault occurs, first check the points listed below before taking the system for repair.
1) In case Xtreamer e-TRAYz cannot be accessed via Network
• Check network status and if network port is correctly connected.
• Check if access to Xtreamer e-TRAYz is blocked by firewall, etc.
• In case IP is not known, refer to 2) below.
• In case network setup is incorrect, refer to 3) below.
• If not falling within the previous points of 2) and 3) below, check for abnormalities in LED operation by checking LED status at the front of equipment.
• Request technical support if LED does not operate normally.
2) In case access is not possible due to forgetting IP address of Xtreamer e-TRAYz.
• A WindowsXp or higher comes with a function to find a UPnP device in the network environment. If the UPnP is not active, activate it.
• The name of this device is searched automatically.
• Click this device and the web browser will start, getting the web page of this device. You can get the IP address from the address of the web page.
3) In case access to Xtreamer e-TRAYz is not possible at all due to incorrect network setup
• Click Reset button on the rear of device until the single beeping
• The network initialization is completed with 2 beeps.
• For the initialized network IP, refer to the section of network setting in manual.
4) Does not recognize Hard Disk(not turned off the RED LED)
• Make sure that the Hard disk is mounted the exact location.
• Please fix the HDD
A hard disk drive (often shortened as hard disk, hard drive, or HDD) is a non-volatile storage device that stores digitally encoded data on rapidly rotating platters with magnetic surfaces.'); return false">HDD exactly.
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Last Updated
11th of March, 2010
