Xtreamer Support System

Software installation

1 Finding e-TRAYz by dedicated software

1.1 When you can login to the e-TRAYz home webpage:

    1.1.1 Login to the e-TRAYz Webpage using the sysadmin ID. 

    1.1.2 Go to "Setting>System>Reset", choose "Factory Reset" option and click "Apply" button. 

    1.1.3 And then try to install e-TRAYz using the installer program.

 1.2 When you cannot login to the e-TRAYz home webpage:

    1.2.1 Power down the e-TRAYz.

    1.2.2 Push "Reset Button"on the back side of e-TRAYz hardware, and Power-On, concurrently.

    1.2.3 The USB LED will blink when booting (RAM disk mode) finished.

    1.2.4 And then try to install e-TRAYz using the installer program.

1.3 When options "1.1", "1.2" are not working.

    1.3.1 Remove the HDDs from the e-TRAYz.

    1.3.2 Connect the HDDs to your PC and format the HDDs.

    1.3.3 Insert the formatted HDDs into the e-TRAYz.

    1.3.4 Boot the e-TRAYz.

    1.3.5 And then try to install e-TRAYz using the installer program.

1.4 HDD compatibility issues.

    Certain HDD have a long spinup time therefore e-TRAYz bootloader cannot detect them. 

    In this case, there are two possibilities:

1.4.1 Using  the same HDD. 

    1.4.1.1 Remove the HDDs from e-TRAYz.

    1.4.1.2 Connect the HDDs to your PC and format the HDDs.

    1.4.1.3 Disconnect the HDDs from PC.

    1.4.1.4 Insert only one HDD into B Slot. 

    1.4.1.5 Install the e-TRAYz software and use "Linear Mode" when setting up the HDD. Then continue with the configuration.

    1.4.1.6 If you want to use two hard disks:

       1.4.1.6.1 Turn off the e-TRAYz and insert the 2nd HDD (formatted) into A Slot.

       1.4.1.6.2 Change the HDD configuration to add to "RAID" or "Using as a separated disk".

1.4.2 Use other HDDs with shorter spinup time.

3 “Webpage cannot be displayed”
If you successfully completed the installation, the e-TRAYz automatically reboots. If a “webpage cannot be displayed” message appears, there are two options: 

  3.1 Http service ports (8080 and 8000) are blocked or are being used by a IP sharer or a network router. 

  Change the configuration of the IP sharer or your network router. 

  3.2 IP sharer gave e-TRAYz a different IP address after it rebooted. 

   Check the IP address by: 
      

    3.2.1 Checking DHCP IP assignment of the IP sharer. 

        IP sharer shows which IP is assigned to a specific DHCP client. 

    3.2.2 Use "Windows Start Menu > Network" to find e-TRAYz IP address. 

             Windows vista, 7 can find uPNP devices in the network by using Network menu. 

             Window XP can use uPNP function by enabling it. 

4 Factory reset procedure

   4.1 Backup your data. This process will format your hard drives.
   4.2 Download and extract the installer program.
   4.3 Turn off the e-TRAYz.
   4.4 While holding the Reset button on the back, switch on e-TRAYz. It will boot into RAM disk mode.
   4.5 Run the installer program.
   4.6 Finish setting up e-TRAYz after the web interface is launched by the installer.

5 Unable to install software from MAC OS

  5.1 Use a virtual machine and load up Windows XP/Vista/7.

  5.2 Install from the Windows virtualization.

  5.3 You may delete windows OS when installation is over.

6 Installation software freezes at 0%

There are two possible cases:

  6.1 OS volume of the HDD is not mounted: it can be a HDD compatibility issue, or an HDD error.

     6.1.1 Check HDD model in ours computability list, if it is compatible - mount the HDD in bay B and run the installation again.

     6.1.2 If it’s not listed, try another HDD.

  6.2 Unstable network. Do one of the following or both. 

    6.2.1 Check IP sharer setup of DHCP

    6.2.2 Replace network cable.